AI Assistant for Retail & E-commerce
Turn every product page into a sales machine. Automate support, guide purchases, and upsell with AI powered by your catalog. 24/7 on chat, voice, and WhatsApp.
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Products to Build and Manage Your AI Agents
Team Workspace for AI Assistants
Collaborate as a team, manage AI agents, monitor performance, and share knowledge bases — all in one workspace.
Tickets. Built for real support teams
Centralize all conversations, route tickets automatically and track every issue from first message to resolution. Collaborate with your team, assign ownership and never lose context.
Why E-commerce
Businesses Lose Sales Without AI Automation
Why online stores lose sales:
Customers abandon carts when answers about delivery, stock, or price aren’t instant.
Even small delays break purchase intent.
High support costs during peak seasons (Black Friday, holidays).
Demand spikes quickly increase costs.
Lack of personalization reduces customer satisfaction and loyalty.
Generic replies don’t build trust.
Traffic spikes overwhelm teams during sales campaigns.
Teams can’t keep up with volume.
Every unanswered product question is a missed opportunity.
No answer = lost sale.
The E-commerce Copilot: AI Chatbots and Voice Assistants
Resonoon connects to your product catalog and instantly supports customers on chat, voice, and WhatsApp
Real-Time Product Answers
Stock, price, sizes, delivery dates: all answered instantly.
24/7 E-commerce Customer Support
No waiting queues: customers get help anytime.
Personalized Upsell & Cross-Sell
Smart recommendations boost average cart value and ARPU.
Omnichannel Retail Experience
Consistent guidance across web chat, WhatsApp, Telegram, email, and phone calls.
Business Benefits of AI for Order Status & Returns
+18%
uplift in conversions when AI guided users through product parameters, pricing, and upsells.
x6
more sales – combining the impact of your best product page with the persuasion of your top rep.
x10
efficiency – support teams spend less time on repetitive product and order questions.
Higher ARPU – relevant add-ons and bundles boost cart value.
Reduced churn – customers understand what they buy and stay longer.
Resilient performance during Black Friday and holiday sales.
How Resonoon AI Agents Work
Quick start: paste your website link, we generate draft agents in minutes. Guided setup: fill a short form about your company, pick the agent role and goal, write one sentence instruction for each agent, set tone of voice and languages.
Add up to 300 FAQ pairs, upload documents and URLs, choose brand colors and chat style, preview answers and approve.
Link CRM, billing, helpdesk, and data sources. Set what each agent can read and what it can do, define actions like plan change, order status, booking.
Launch to web chat, email, voice, WhatsApp, Telegram, and Slack, keep one brand voice everywhere.
See all conversations from every agent in one place, measure intents, answers, actions, and outcomes, fine tune prompts, data, and rules each week.
Set clear rules for human handoff, your team receives the full thread, the user profile, and the last agent action, continue in the same conversation.
Automate Customer Conversations Across Every Channel with AI
Start with one channel. Scale effortlessly across messaging, voice, and more.
Telegram
Voice SIP
Website
Use Cases for AI in Retail & E-commerce
and more...
AI Customer Support Automation
Resolve FAQs and reduce support load.
AI Client Onboarding Automation
Guide first-time buyers through setup.
AI Lead Qualification and Sales Automation
Qualify shoppers and recommend products.
AI Pricing, Plans and Product Guidance Automation
Explain product tiers, bundles, and membership options.
AI Order Status & Returns Automation
Track orders and automate returns.
AI Appointment Booking Automation
Schedule in-store visits or demos.
Choose The Plan That’s Right For You
Create bots for free and pay only for conversations!
FAQ about AI Order Status & Returns Automation
Can't find what you're looking for? Contact us!
- What is an AI assistant for retail and e-commerce?
An AI assistant for retail is a chatbot or voice agent that automates product inquiries, order tracking, returns, and upselling across multiple channels, ensuring a consistent shopping experience.
- How do AI chatbots improve online shopping?
AI chatbots provide instant answers about products, stock, delivery, and returns, reduce cart abandonment, and recommend relevant products to increase conversions and average order value.
- Can AI replace human sales or support staff?
No. AI handles repetitive tasks, while human staff focus on personalized support, complex cases, and high-value interactions.
- Does it support multiple languages?
Yes. Resonoon supports over 100 languages in a single AI agent, making it easy to serve global audiences. Within our interface, customer conversations are automatically processed and translated into English (or another default language of your choice) for internal teams, while the end customer always receives replies in their original language. This ensures seamless multilingual support without burdening your staff with manual translations.
- Is my data secure?
Yes. Resonoon is enterprise-grade and fully GDPR-compliant, following strict European standards for data privacy. We integrate only with trusted providers such as OpenAI, Anthropic, and Google Cloud via secure APIs. All data is encrypted during transfer and processing. We take security seriously, ensuring that customer information is protected at every step, whether stored in the Resonoon platform or passed to third-party services.
- Can AI agents be deployed without sending data to external platforms?
Yes, it is possible. For organizations with strict compliance needs, our onboarding team can deploy a self-hosted AI instance within your private infrastructure. This ensures that no data leaves your organization's closed environment. However, please note that this option requires significant investment in infrastructure and maintenance, as running large-scale AI models on internal servers can be resource-intensive. For details, we recommend contacting our technical support team at support@resonoon.com.
Ready to Automate Your Business Communication?
Create your first AI Agents in minutes and start transforming support, sales, and customer experience today.