Products to Build and Manage Your AI Agents
Team Workspace for AI Assistants
Collaborate as a team, manage AI agents, monitor performance, and share knowledge bases — all in one workspace.
Tickets. Built for real support teams
Centralize all conversations, route tickets automatically and track every issue from first message to resolution. Collaborate with your team, assign ownership and never lose context.
Why Use an AI Phone Assistant for Retail & E-commerce?
Answer Calls Instantly
Phone assistants handle product questions, order tracking, and delivery updates without wait times.
24/7 Availability by Phone
Never miss a sales opportunity: every call is answered, day or night.
Smart Upsells During Calls
Phone assistants recommend add-ons or higher-value products in real time.
Omnichannel Consistency
Phone integrates seamlessly with your chatbot, ensuring context is preserved across channels.
Natural, Human-Like Conversations
AI Phone provides clear, natural interactions that feel like speaking to a real agent.
Business Benefits of AI Phone Assistants for Order Status & Returns
+18%
uplift in conversions when AI explained pricing and offers by phone.
Higher ARPU through smart upsell recommendations.
Reduced missed calls and abandoned sales.
Scales instantly during peak campaigns (e.g., Black Friday).
Cuts call center workload by handling repetitive requests.
How Resonoon AI Agents Work
Quick start: paste your website link, we generate draft agents in minutes. Guided setup: fill a short form about your company, pick the agent role and goal, write one sentence instruction for each agent, set tone of voice and languages.
Add up to 300 FAQ pairs, upload documents and URLs, choose brand colors and chat style, preview answers and approve.
Link CRM, billing, helpdesk, and data sources. Set what each agent can read and what it can do, define actions like plan change, order status, booking.
Launch to web chat, email, voice, WhatsApp, Telegram, and Slack, keep one brand voice everywhere.
See all conversations from every agent in one place, measure intents, answers, actions, and outcomes, fine tune prompts, data, and rules each week.
Set clear rules for human handoff, your team receives the full thread, the user profile, and the last agent action, continue in the same conversation.
Automate Customer Conversations Across Every Channel with AI
Start with one channel. Scale effortlessly across messaging, voice, and more.
Telegram
Voice SIP
Website
Explore How AI Phone Agents Power Every Industry and Use Case
and more...
AI Voice Customer Support Automation
Resolve FAQs and reduce support load.
AI Phone-Based Client Onboarding
Guide first-time buyers through setup.
AI Voice Lead Qualification and Sales Calls
Qualify shoppers and recommend products.
AI Voice Pricing and Product Guidance
Explain product tiers, bundles, and membership options.
AI Voice Order Tracking and Returns
Track orders and automate returns.
FAQ about AI Phone Assistants for Retail & E-commerce
Can't find what you're looking for? Contact us!
- What is an AI Phone assistant for retail and e-commerce?
An AI phone assistant is a conversational agent that handles product inquiries, order tracking, returns, and purchase guidance over calls, ensuring instant and consistent customer support.
- How do AI Phone assistants improve e-commerce sales?
They answer calls instantly, provide product and order information, recommend upsells during conversations, and reduce missed calls, improving conversions and customer satisfaction.
- Can AI Phone assistants replace human agents?
No. AI handles repetitive calls, while human agents focus on complex service requests and high-value customer interactions.
- Does it support multiple languages?
Yes. Resonoon supports over 100 languages in a single AI agent, making it easy to serve global audiences. Within our interface, customer conversations are automatically processed and translated into English (or another default language of your choice) for internal teams, while the end customer always receives replies in their original language. This ensures seamless multilingual support without burdening your staff with manual translations.
- Is my data secure?
Yes. Resonoon is enterprise-grade and fully GDPR-compliant, following strict European standards for data privacy. We integrate only with trusted providers such as OpenAI, Anthropic, and Google Cloud via secure APIs. All data is encrypted during transfer and processing. We take security seriously, ensuring that customer information is protected at every step, whether stored in the Resonoon platform or passed to third-party services.
- Can AI agents be deployed without sending data to external platforms?
Yes, it is possible. For organizations with strict compliance needs, our onboarding team can deploy a self-hosted AI instance within your private infrastructure. This ensures that no data leaves your organization's closed environment. However, please note that this option requires significant investment in infrastructure and maintenance, as running large-scale AI models on internal servers can be resource-intensive. For details, we recommend contacting our technical support team at support@resonoon.com.
Ready to Automate Your Business Communication?
Create your first AI Agents in minutes and start transforming support, sales, and customer experience today.