Define an AI Assistant Role With Clear Boundaries
Specify the audience, permitted support tasks, exclusions, and stop conditions, then test both a valid request and a tempting out-of-scope one.
Resonoon Blog
Practical guides to building, connecting and improving your AI assistants.
Choose a First AI Assistant Use Case That Can Be Tested
A practical method for selecting one repeat support question, preparing a fixed test sample, and evaluating answers with a staffed fallback.