Make every WhatsApp enquiry easier to handle
Useful answers
Give your assistant approved business information so it can respond to common questions in context.
Clearer enquiries
Let the assistant ask follow-up questions and collect the details your team needs to respond.
A human handoff
Bring your team into the conversation when a request needs personal attention.
Your business, your boundaries
Set the guidance the assistant follows and keep decisions that need your expertise with your team.
Set up your
WhatsApp assistant
Connect your business channel, prepare reliable answers and check the experience before inviting customers to message.
Connect WhatsApp Business
Use a supported business account and make sure you have the permissions needed to connect its number. Availability and approval depend on the platform.
Add approved information
Provide accurate details about your services, policies and common customer questions.
Test and refine
Try realistic enquiries, check the assistant's answers and decide when your team should take over.
WhatsApp conversations for your profession
Start with the questions customers already ask, then tailor the assistant to the way your team works.
Explore profession examples →Start with WhatsApp. Connect more channels when you need them.
Choose the channels your customers use, according to your plan and available integrations.
Telegram
Voice SIP
Website
Jira
WhatsApp chatbot questions
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- What does a WhatsApp chatbot for business do?
It handles incoming customer messages on a connected WhatsApp Business channel using the information and instructions you provide. It can clarify an enquiry and pass useful context to your team.
- What do I need to connect WhatsApp?
You need a supported WhatsApp Business account or number and the permissions required to connect it. Connection availability and approval are subject to WhatsApp and Meta requirements; a personal WhatsApp account is not a substitute.
- Can it book appointments or place orders?
The assistant can collect a preferred time or order enquiry and pass those details to your team. Confirmations, availability and orders still need your business process or a separately configured integration.
- Can I use it to send WhatsApp campaigns?
This assistant is for handling incoming conversations. Outbound WhatsApp messages must follow platform rules and approved templates where required; campaign or bulk messaging is not included in this chatbot setup.
- How is WhatsApp chatbot pricing determined?
Resonoon pricing depends on your selected plan. Meta may also apply WhatsApp messaging charges under its current pricing and message category rules.
- Can a person take over a conversation?
Yes. Your team can take over when an enquiry needs personal attention, judgment or follow-up beyond the assistant's guidance.
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