Messages arrive while you work
People reach out while you are helping someone else and cannot always reply straight away.
Event ticketing agencies
Viber bot for event ticketing agencies
Answer questions and prepare the next step, while you focus on the people who need you.
Your assistantIllustrative example
A practical conversation example
Busy hands. Missed messages.
The same questions, every day
Hours, services and next steps take time to explain again and again.
Enquiries continue after closing
Someone writes outside business hours and still needs a clear next step.
Your assistantIllustrative example
A practical conversation example
Use cases
A helpful first reply. Every time.
Start with the right questions
Route ticket setup and attendee support enquiries.
Keep the request in context
The assistant gathers the request in the Viber conversation and shares it with your team.
Prepare the next human step
Record event identifier, sales dates, ticket tiers and access issue; escalate refunds and payment disputes.
Illustrative exchange after configuring your knowledge and handoff rules. It shows the questions to ask; it is not a live conversation or a confirmed booking.
From your business details to your first reply.
Add approved knowledge
Prepare service descriptions, hours, operating area and common questions. Keep prices and conditions current so answers use the right source.
Connect the channel
Availability depends on an active Viber integration and applicable channel permissions.
Test before launch
Try a normal enquiry, an incomplete request and a case outside your scope. Check the answer and handoff with your team before wider use.
Name the person responsible for follow-up and define requests that need review. Confirm how your team will receive and handle those requests. Availability depends on an active Viber integration and applicable channel permissions. Availability depends on your connected integrations and account configuration.
Start with Website Live Chat, Expand to Omnichannel Support
Start with your website widget. Then extend to:
Telegram
Voice SIP
Website
Jira
Pricing
A plan for your team
Start with the channel that fits your business. Grow when you are ready.
FAQ
Questions, answered.
What to know before bringing an AI assistant into your everyday work.
What is needed to connect this channel?
Availability depends on an active Viber integration and applicable channel permissions.
What should we teach the assistant first?
Start with approved services, hours and common questions. A useful first flow for your profession is: Route ticket setup and attendee support enquiries.
What should the team receive for follow-up?
Decide what is necessary before configuring the questions. For this profession: Record event identifier, sales dates, ticket tiers and access issue; escalate refunds and payment disputes.
Can it confirm a booking or a final price?
It can explain approved conditions and collect a request. Confirmation requires your team or a separately verified integration; it does not imply a live booking or pricing connection.
How do we check that it is ready?
Test representative enquiries, missing information and requests outside the agreed scope. Review responses and human handoffs before wider use.
More ways to help your team
More time for the people you help.
Let your assistant handle the first step. Keep your team in control of what comes next.