Calls arrive while you work
A ringing phone pulls your attention away from the customer in front of you.
Event ticketing agencies
Voice assistant for event ticketing agencies
Give callers a helpful first response, while you stay focused on the person in front of you.
Phone assistantIllustrative example
A phone enquiry ready for follow-up
A busy day. Another missed call.
The same questions by phone
Hours, services and next steps take time to explain on each call.
A callback needs context
A missed call alone does not tell your team what the caller needs.
Phone assistantIllustrative example
A phone enquiry ready for follow-up
Use cases
A clearer call. A useful next step.
Start with the right questions
Route ticket setup and attendee support enquiries.
Keep the request in context
The assistant asks for the reason for the call, repeats key details and records a callback route.
Prepare the next human step
Record event identifier, sales dates, ticket tiers and access issue; escalate refunds and payment disputes.
Illustrative exchange after configuring your knowledge and handoff rules. It shows the questions to ask; it is not a live conversation or a confirmed booking.
From your phone flow to your first call.
Add approved knowledge
Prepare service descriptions, hours, operating area and common questions. Keep prices and conditions current so answers use the right source.
Connect the channel
Discuss the phone flow with the Resonoon team, then configure the SIP connection, hours and handoff route together.
Test before launch
Try a normal enquiry, an incomplete request and a case outside your scope. Check the answer and handoff with your team before wider use.
Name the person responsible for follow-up and define requests that need review. Confirm how your team will receive and handle those requests. Call handling depends on your telephony integration; urgent or sensitive calls need a defined human escalation. Availability depends on your connected integrations and account configuration.
Start with Website Live Chat, Expand to Omnichannel Support
Start with your website widget. Then extend to:
Telegram
Voice SIP
Website
Jira
Pricing
A plan for your team
Start with the channel that fits your business. Grow when you are ready.
FAQ
Questions, answered.
What to know before bringing an AI assistant into your everyday work.
What is needed to connect this channel?
Discuss the phone flow with the Resonoon team, then configure the SIP connection, hours and handoff route together.
What should we teach the assistant first?
Start with approved services, hours and common questions. A useful first flow for your profession is: Route ticket setup and attendee support enquiries.
What should the team receive for follow-up?
Decide what is necessary before configuring the questions. For this profession: Record event identifier, sales dates, ticket tiers and access issue; escalate refunds and payment disputes.
Can it confirm a booking or a final price?
It can explain approved conditions and collect a request. Confirmation requires your team or a separately verified integration; it does not imply a live booking or pricing connection.
How do we check that it is ready?
Test representative enquiries, missing information and requests outside the agreed scope. Review responses and human handoffs before wider use.
More ways to help your team
More time for the work in front of you.
Let your assistant handle the first step. Keep your team in control of what comes next.