Introduction Protecting your privacy is of paramount importance to Resonoon. This Privacy Policy is designed to inform you about the collection, use, and sharing of information when you interact with our website(s) at www.resonoon.com, our mobile application ('App'), and the services provided through our website and App, including (i) bots; (ii) instant messaging, sharing, networking, and collaboration among users and within teams; and (iii) various other services introduced from time to time. Collectively, these are referred to as the 'Services'. This policy is not applicable to third-party platforms or tools that may be accessible through our Services. Unless specified otherwise in this Privacy Policy, terms have the same meaning as in our Terms of Service.
Collection of Information Our primary aim in gathering information is to improve and provide our Services, manage your interaction with the Services (including your Account), and enhance your experience. Account Information: Creating an Account requires providing personally identifiable information (PII) such as name, email address, phone number, profile photo, and credit card details (if applicable). We may also collect non-PII, which includes your business address, employer, and job title. Organization accounts require details like corporate name, email, postal address, and billing information. PII is stored in compliance with global laws, including GDPR, with our processor - Hubspot. We may use PII to send newsletters, marketing materials, or other information, with an option for you to opt-out.
Visitor Information Joining our waitlist or subscribing to updates allows us to collect your PII, like name and email. We may contact you about new features or updates, with the option for you to opt-out.
Cookies We use Cookies and Web Beacons to gather information for service improvement. Cookies are small text files placed on your device, with your consent, to identify you and monitor your interaction with our Services. You can manage Cookie settings in your browser, but this may affect your access to our Services.
Web Beacons Web Beacons are used to deliver Cookies, measure service performance, and monitor visitor interaction. These are invisible and not stored like Cookies.
Service Usage Information We automatically log usage details (Log Data), including IP address, browser type, visit duration, and engagement metrics, to analyze and enhance our Services.
Mobile Device Information Information from your mobile device, including device ID and operating system, is collected to improve service delivery.
Location Information With your consent, we collect location data through IP geolocation or device sensors to personalize our Services. You can disable location services on your device.
Sharing with Third Parties With your explicit consent, we share PII as outlined: Among Account Holders: Direct messaging or forums may expose your information to others, depending on your privacy settings. With Data Processor: PII is shared with Hubspot, complying with GDPR for secure processing and storage.
Service Providers Third-party service providers assisting us with the Services have access to your PII solely for service provision on our behalf.
Business Transactions In business transitions, such as mergers or acquisitions, your PII may be transferred or disclosed in compliance with legal standards.
Legal Compliance and Protection We may disclose information to authorities or parties as deemed necessary for legal processes, property and safety protection, or to prevent illegal activities.
With Your Consent Upon your request, we share your PII with third-party platforms or social networks.
Invite a Friend Account holders can invite others to try our Services, which involves sending an invitation via SMS or email.
Information Security We implement measures to protect your information, including encryption. However, no security system is infallible.
External Links Our Services may link to third-party sites, which are governed by their own privacy policies. We advise reviewing those policies for your safety.
Modifying Your Information You can edit or request deletion of your PII through your account settings or by contacting us at sales@resonoon.com.
International Transfers Your PII may be transferred to servers outside your jurisdiction. We process it in accordance with this Privacy Policy.
Children's Privacy We do not knowingly collect information from children under 13. If we become aware of such collection, we take steps to remove the information promptly.
Policy Updates We may update this Privacy Policy. Significant changes will be communicated through our Services or by email.
Contacting Resonoon For questions regarding this Privacy Policy, contact us at sales@resonoon.com.