# Resonoon

> AI-powered conversational platform that automates customer support and customer success across text (web chat/messengers), voice, and email — reduces repetitive workload and resolves technical questions while converting inquiries into sales.

Resonoon deploys AI agents that guide users through pricing/tariffs, orders/status, bookings, and level-1 technical support. Trusted by the French Ministry of Economy, major French companies, and marketplaces; integrating with a leading European smart-locker provider. One agent works across channels; teams and customers get instant answers 24/7 and offload most repetitive questions.

• Channels: Web chat, WhatsApp Business, Facebook Messenger (widget & messengers), Voice, Email Copilot.  
• Core use cases: repetitive Q&A, L1 tech support, tariff guidance, quotes, order/status checks, booking, upsell/cross-sell.  
• **Deployment model:** configure one AI agent once and use it across channels (text, voice, email) — same intents, knowledge, and guardrails.  
• **Data & actions:** connect FAQs/docs, pricing/tariffs, and knowledge bases; integrate CRM/helpdesk/ERP or APIs to read/write data (tickets, orders, bookings, subscriptions).  
• **Measurement:** track handled rate, CSAT, time-to-first-response, resolution time, and conversion to sales; iterate prompts and policies for continuous gains.

## Services
### Text AI Agents
- Automate website and messenger chats: precise answers, step-by-step guidance, and conversion flows.
- Can take actions via API (create tickets, update subscriptions, check orders, schedule appointments).
- Multilingual, guardrailed, and brand-tuned responses.

### Voice AI Agents
- Multilingual 24/7 phone support; answers FAQs, routes calls, books appointments, captures leads.
- Hands-free flows (DTMF/SIP); integrates with existing phone systems and CRMs.

### Email Copilot
- Drafts and classifies replies; suggests next steps and inserts knowledge-base snippets.
- Helps teams meet agreed response and resolution times (SLAs).

## Pricing (Tariffs)
- **Pay-for-results:** usage-based billing — you pay when the AI meaningfully engages/handles a conversation or action (not per seat by default).
- **Enterprise options:** volume tiers, SLA, SSO, security reviews, and data-retention controls.
- Billing caps/commitments available on request.

## Pages
- [Homepage](https://resonoon.com/) — entry point with core messaging.
- [Login](https://resonoon.com/login) — access to the platform.
- [Privacy Policy](https://resonoon.com/privacy-policy) — data handling and privacy.
- [Terms of Service](https://resonoon.com/terms-of-service) — legal terms of use.